*UPS has suspended all service guarantees during the COVID-19 pandemic. We will ship out orders on MONDAY and TUESDAY only. If you order after our cut-off time time Tuesday, your order will be held until the following Monday to ship out. Call us at 800-726-0507 if you have any special needs or concerns.
Do orders ship on the same day they are placed?
We ship products via UPS on Monday and Tuesday ONLY with a daily cutoff time based on capacity. Orders will be shipped in the order they are received as quickly as we can process orders. You will receive a confirmation email/message for your order and another email/message when your order ships.
Do you deliver on weekends and holidays? Shipping is very limited during holiday weeks. Saturday deliveries are available for an additional fee, but you must call us when ordering to arrange and confirm Saturday delivery. There are no deliveries on Sunday. If you need any special arrangements for your delivery you must notify us when you order. Call 800-726-0507 or email email@example.com.
Can I ship to more than one address? You can ship to more than one address, but you will have to make a different order for each address. If you have multiple gift recipients and would like for us to handle the data entry for you, please call us at 800-726-0507 or email us at firstname.lastname@example.org
Will all of my items be delivered in one box? For each item ordered, choose either ship in own box, or combine items. *Note: Ship in own box will result in higher shipping charges.
How are perishable items shipped? All perishable items will be shipped in a thick wall, foam cooler, with gel ice bricks or dry ice, and placed inside a cardboard shipping box. You must refrigerate or freeze your items when you receive your box as soon as possible.
How do I track my order? Tracking will available on the day the order is shipped after 4:00 PM. You will receive tracking information via the e-mail address you provided.
Set up your delivery preferences directly with UPS at the following link: https://www.ups.com/us/en/services/tracking/mychoice.page?
What payment methods do you accept? We currently accept VISA, MasterCard, Discover and American Express.